frosty-owl - Privacy Policy

Introduction

frosty-owl ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in obtaining information about our products and services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include:

Name and contact information (email address, postal address)
Property details relevant to solar installation assessments
Energy consumption information
Communication preferences
Any other information you choose to provide

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include:

Device and browser information
IP address
Pages visited and time spent
Referring website addresses
Information collected through cookies and similar technologies

How We Use Your Information

We use the information we collect or receive for the following purposes:

To respond to your enquiries and provide requested services
To prepare quotes and proposals for solar installations
To schedule site assessments and installations
To send administrative information, such as appointment confirmations
To improve our website and service offerings
To comply with legal obligations

Sharing Your Information

We may share information in the following situations:

Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as installation contractors and equipment suppliers.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, or acquisition.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need to process your personal data, we will securely delete or anonymise it.

Your Privacy Rights

Under Australian Privacy Principles, you have certain rights regarding your personal information:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

Security Measures

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this privacy policy periodically.

Contact Us

If you have questions or comments about this policy, you may contact us at:

frosty-owl
42 Solar Avenue
Surry Hills, NSW 2010
Australia
Email: [email protected]